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Unable to load MA2500D phyRates.html page from iPhone browsers

I have a pair of MA2500D adapters that I recently updated to 2.0.11. When I use Firefox on Windows 10, I can view PHY rates and all other areas of the MA2500D web console, but on my iPhone 8 running iOS 15.4, both Safari and Chrome browsers time out and fail after I click the MoCA link rates link which is supposed to load phyRates.html.

6 answers3 replies

Comments (9)

uk.sean

Oct 20, 2022

Also have this issue. Accessing the adaptor web gui page using Safari on both MacOS and iOS forces all adaptors on my network to restart.

Chromium based browsers on Windows, Mac and iOS all work fine.

Have 5 MA2500D adaptors all on 2.0.11, all using stock settings apart from static IP addresses.

goCoax

Oct 20, 2022

Replying to

Could you send email to support@gocoax.com. We will contact with you to fix your issue.

Patrick Föllmer

Apr 22, 2022

I also can’t access to the MoCA Link rates page with iPhone or iPad with Safari or Chrome. When I open the IP of the device and login, the MoCA light turns off, and it takes approx 30 seconds then it turns on. In this time my two goCoax Devices lost their connection.

I have tested these with a iPhone 13 Pro (iOS 15.4.1) and iPad Air 2022 (iPadOS 15.4.1).

It would be great to access the page with Apple devices.

goCoax

Apr 23, 2022

Replying to

The newest firmware has a bug. We are working with the chip vendor to fix this issue. If we have any progress, we will release a new firmware to fix it.

Patrick Föllmer

Apr 29, 2022

Replying to

Thank you for your fast reply, I am lokking forward to the next firmware update.

Dave

May 18, 2022

Replying to

I had the same issue with my MA2500C - I have not tried it, yet, but support told me that if you don't set up the devices with DHCP or static IP and leave the IP at the default, it won't crash. I believe they are getting close to a fix as well.

goCoax

Apr 03, 2022

We did many tests. iphone XR(15.1), iphone 13 pro max(15.3.1 or 15.4.1).

Can't reproduce the issue. With Chrome and Safari, can visit the MoCA Link rates page. The adapter firmware version is 2.0.11. Two MoCA adapters are connected, the link rate is about 3600Mbps.

Could you check, when you can't load phyrate page, how about the MoCA light status?

Many thanks

gctnj

Apr 01, 2022

I had the same issue when updating my ma2500c. I have the DuckDuckGo browser on my iPhone and it works with that. U may want to give that a try until the problem is fixed

goCoax

Mar 31, 2022

Will check an feedback to you. Thanks.