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Random disconnects for 60 seconds twice a day. MOCA LED turns off then on again

Hoping someone can give me some advice on how to troubleshoot this. I have a pair of MA2500D that work perfectly and max out the 2.5Gbe link but twice a day, at random times, the MOCA light turns off for 60 seconds. The devices provide my internet connection to my data cabinet which then feeds the rest of the house so when they go down for 60 seconds twice daily they take out internet for the whole house.

3 comments

3 Comments

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goCoax

Jan 10

Hi Brimur,

Sorry for late reply.

From your description, looks like the MoCA link is down and up again.

Do you use cable ISP or fiber? If it is cable ISP, could you share the model number of cable modem? Do you have any other devices running on the coaxial network, such as satellite TV?

brimur

Jan 10

Replying to

Hi. I actually use DSL internet, coming in over the phone line to a DSL modem in a room downstairs. The MOCA device is connected to that modem via a switch. The coaxial cabling in the house is used solely by the MOCA devices. I'm really just looking for a way to troubleshoot it. I can't even tell if it's the MOCA device upstairs that's the issue or downstairs. Whether it's the devices themselves or the cabling or some kind of interference. Are there any logging options or the ability to send to a syslog server? Thanks

Dean Howell

Dec 28, 2021

https://www.gocoax.com/forum/everything-for-moca/interruptions-every-10-30-minutes-on-moca-network-3x-ma2500c-1x-wf-803m Same issue. No response from GoCoax...